BA Multi-Unit Team Leader

Overview

Join to apply for the BA Multi-Unit Team Leader 3 role at H&R Block
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We are seeking a front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three offices. Prior tax preparation experience is not required.

• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings) for three offices.
• Start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, transition to full-time, including evening and weekend hours as needed.
• After working a successful tax season, work a reduced schedule May through December, and may even apply for advancement opportunities.
• Travel between offices as required.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Aptitude for growth plan execution and leading toward a growth culture.
• Strong decision-making and judgment skills in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

At H&R Block, we invest in our people by supporting their total well-being. Our benefits help associates plan for their health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

We are committed to building a connected culture where trust, care, and collaboration help everyone belong. You will work in an exceptional environment recognized on Best Companies lists and surrounded by colleagues who support each other s growth.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.