Shift leader, Restaurant​/Food Service

Shift Leader – Papa Johns

Join to apply for the Shift Leader role at Papa Johns
. Bring your flavor to the team and help us deliver high‑quality products and customer service.

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered, guaranteeing restaurant profitability. This role includes management of operations, execution of company policies and programs, and compliance with all laws and ethical business practices.

• Adheres to guidelines, techniques, and expectations for each station including dough management, accuracy, and proper portioning. Performs assigned station duties such as making quality products and maintaining product holding times.
• Contributes consistently to achieving the company’s product goal and meets customer needs, minimizing complaints and responding appropriately. Follows all policies and procedures in the TM handbook, including image, attendance, safety, and security.
• Exemplifies core values, maintains a positive attitude, works well with others, and adapts to change.
• Ensures adequate shift coverage, provides immediate feedback, corrects problems, and maintains product quality, customer service, and performance responsibilities (MCE readiness, food/labor costs, cleanliness) within acceptable standards.
• Contributes to profit goals by keeping operations within company guidelines and target goals, accurately utilizing the FOCUS system, executing cash management duties, and assisting in inventory management to minimize loss.

• High School diploma or GED preferred.
• Serv‑Safe or local/state food service certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours often required), including nights, weekends, and emergencies.
• Ability to successfully perform the job duties of all positions in the restaurant.

• Planning & Prioritization
• Effective Communication
• Process Improvement

• EVERYONE BELONGS – We believe connectedness and belonging are essential ingredients to our success.
• DO THE RIGHT THING – We are relentlessly focused on quality and integrity and make the right choices, even when it’s difficult.
• PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN – We champion and challenge for a better way in all we do.
• HAVE FUN – We find joy, create meaningful impact, and celebrate the journey together.

• CUSTOMER CENTRIC – We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence.
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent.
• CONTINUOUS IMPROVEMENT – We champion better through strategic risk‑taking, experimentation, and challenging the status quo.
• BIAS FOR ACTION – We courageously lead, drive toward decisions, and maintain agility to meet industry demands.
• WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing cross‑functionally.

Papa Johns is an equal opportunity employer and a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E‑Verify and Right to Work notices are available for applicants to review in English and Spanish.