Quality Specialist

The Quality Specialist is responsible for performing various types of audits, acting as a subject matter expert, creating documentation, and reporting for operational quality.

• Conduct call and case audits for individual team members
• Provide feedback to individuals being audited
• Conduct audits at the individual and process level
• Conduct adverse event audits as required at the program level
• Assist in implementing quality assurance for new programs
• Documentation creation and review
• Assists with CAPA investigations and root cause analysis
• Act as a Subject Matter Expert
• All other duties as assigned

Successful candidates possess the following personal attributes:

• Detail oriented
• Ability to multitask effectively
• Maintain standards of honesty and integrity
• Ability to effectively collaborate
• Ability to act independently with sound business intelligence
• Take responsibility for performance
• Excellent written and oral communication skills
• Experience using Word and Excel
• Be adaptable and handle change with flexibility
• Be innovative and open to new ideas
• Achievement driven; constantly striving to improve or to meet a standard of excellence
• Align with the goals of the group or organization
• Ready to take initiative and act on opportunities
• Be optimistic and pursue goals persistently despite obstacles and setbacks
• Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners
• Communicate clearly and send clear messages

• Bachelor’s Degree strongly preferred
• Previous quality control and assurance experience preferred
• Previous healthcare experience strongly preferred
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Bi‑lingual in English and Spanish or Chinese/Mandarin a plus
• Root cause analysis, CAPA, or nonconformity experience a plus
• We are located in Jeffersonville, IN. You must be willing to work in this location;
  Pharma Cord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. The ability to type 35 WPM with 97% accuracy is required.
• Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may be required.
• Regular, predictable attendance is required; including quarter‑driven hours as business demands dictate.
• This is an office‑based position, the ability to sit for extended periods of time is necessary.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Due to investment in program specific training, candidates are expected to maintain role for a minimum of 1 year, especially within a client‑facing role, prior to being considered eligible for lateral or promotion level move. Pharma Cord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Exceptions will be reviewed on a case‑by‑case basis to assess business need and service impact.

• Company paid Short‑term Disability (STD)
• Increased competitive 401(k) company match up to 4%
• Affordable Medical, Dental, and Vision benefits - Pharma Cord covers 75% of Medical Premiums for our employees
  • Wellness discounts of up to $260 per year for participation in wellness program
• Annual HSA employer contribution
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long‑Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits, flex days and paid holidays
• Employee Referral Program
• Tuition reimbursement…