Data Center Site Manager

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Site Manager to join our team and drive our relationships with hyperscale clients to new heights.

The Data Center Site Manager, (DCSM) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues.

The Site Manager serves as an expert technical resource reporting to the Regional Director and interacting with onsite Engineering Operations Technicians (EOT) and any third-party vendors. They are expected to be a singular focal point for all facility operations within a given data center. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. This equipment includes, but is not limited to, standby diesel generators, switch gear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.

• Directly accountable for the supervision and management of Critical Facilities Technicians and Suppliers.
• Assigns staff appropriately for proper coverage of the Data Center operational requirements.
• Takes responsibility for overall professional development, career path development plans, professional certifications, and Professional License retention requirements of all Critical Facility Personnel.
• Takes responsibility for on-going evaluation of personnel performance, performance improvement plan development, and oversight personnel disciplinary action, up to and including termination and writing and performing annual performance evaluations of all Critical Facility personnel.

Additional responsibilities will include but not limited to:

• Commands a Critical Infrastructure Subject Matter Expert (SME) presence. Regularly displays command and control of the critical facility operations.
• Fully embrace Salute’s Critical Facility Program Methodology ("The Playbook") and the self-performance philosophy.
• Continually demonstrates leadership through leading Critical Facilities Technicians and suppliers in achieving a Culture of Excellence.
• Continually leads by example and actively participates in on-going professional development and promotes the same level of engagement among the Data Center Operations Team.
• Provides direct, on-site, coordination, supervision, and project management support for critical facility operations of a data center environment.
• Accepts direct accountability for the management and operations, preventative maintenance program implementation, and life-cycle management of critical facility assets associated with a data center environment.
• Implements Salute Data Center Operations Playbook and secures 100% site adoption by all Critical Facilities Technicians and suppliers.
• Tracks Critical Facility metrics and KPI’s and delivers to Site Director. Anomalies or discrepancies are reported to the Site Director immediately upon determination.
• Manages preventative maintenance schedules, corrective maintenance actions, and break-fix incident response for all critical facility related systems.
• Identifies critical spare parts inventory needs and tracks on-hand supply and usage deployment using the CMMS Platform.
• Participates in regular updates and an annual refresh of standard processes and best practices.
• Coordinates suppliers when required and ensures compliance with the Salute Data Center Operations Playbook to ensure proper alignment with Salute approved process and industry best-practices when providing preventative, corrective, or emergency maintenance services at a client’s critical facility.
• Accountable for operating and protecting the client’s/tenant’s critical load, delivering 100% uptime while also delivering 100% client satisfaction.
• Re…