Behavioral Health Front Office Specialist

Responsibilities

• Warmly greets clients, families and visitors to Family Ark Behavioral Health Center and ensures a welcoming and supportive environment.
• Responds to incoming phone calls using a trauma‑informed and patient‑centered approach.
• Assists clients with check‑in, registration, and completion of required paperwork. Enters new client information into the EMR, assigned therapist list, and internal BHC census sheet.
• Maintains confidentiality in compliance with HIPAA and organizational policies.
• Schedules, confirms, and updates client appointments for clinicians and providers.
• Communicates scheduling changes, provider availability, and cancellations promptly.
• Collects and verifies insurance information; assists with insurance updates as needed.
• Accepts copayments or fees and follows appropriate financial handling procedures.
• Manages incoming and outgoing mail, email correspondence, and faxes.
• Supports data entry, recordkeeping, and electronic health record (EMR) tasks.
• Ensures the operational readiness, appearance, and presentation of the office and other client areas.
• Performs office activities such as filing, records maintenance, preparing correspondence, maintaining the necessary office supplies, faxing records and mail distribution according to agency policies and procedures.
• Assists with center events, meetings, or administrative projects as assigned.
• Helps maintain office supplies, inventory, and equipment.
• Collects and processes intake documents during the client registration process. Enters new client information into the medical system, therapist list, and internal BHC census sheet.
• Routinely, on the 2nd and 16th of the month, checks Medicaid eligibility for FABHC clients.
• Collects patient vital signs and medical recommendations from physicians and the psychiatric nurse practitioner as needed.
• Conducts building and safety checks routinely and when maintenance or repairs are indicated, ensures action is taken utilizing the maintenance request form.
• Performs other duties and responsibilities as assigned, including tasks that support and assist with agency‑wide goals and activities.

• High School Diploma or GED required.
• One year’s experience as a receptionist or similar position.
• Experience in behavioral health preferred.
• Experience with Medicaid billing is a plus.
• Exhibits regular and punctual attendance.
• Computer and word processing skills.
• Must be able to work independently and meet strict deadlines.
• Superior organizational and problem‑solving skills.
• Strong communication and negotiation skills.
• Must be able to work with a diverse population.
• Must demonstrate a commitment to quality performance and service excellence as relates to the agency’s comprehensive quality assurance plan and continuous quality improvement objectives.