Oncology Program Manager

Overview

Pharma Cord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. We are a purpose-driven organization on a rapid growth journey. Our team works to deliver compassionate patient support through experienced professionals and world-class proprietary technology.

When you join the team as an Oncology Program Manager, you will lead a team delivering an exceptional patient experience as patients navigate access to complex medications. You will provide consultation to clients as the program knowledge expert and work to optimize the program impact for continued patient support.

Important notices: due to the rise in hiring scams, be aware that selected candidates will be contacted directly by our Talent Acquisition team using official Pharma Cord communications. Official meetings will be scheduled through official channels, and we will never request bank information or issue checks to purchase equipment. If you receive suspicious communications, report them to our Talent Acquisition team at

Our company is located in Jeffersonville, IN. Pharma Cord is an equal opportunity employer and values diversity.

• Operational Program Management: align program objectives with client goals, ensure execution of services in compliance with contracted service levels, manage client service request queues, implement client-specific business rules, identify opportunities for improvement, and provide data-driven insights.
• Financial: monitor weekly updates affecting program financial forecast and prepare activity summaries for client invoicing.
• Team selection, hiring, training and development: identify talent, partner with HR to maintain staffing levels, develop a pipeline of candidates, and drive training and retention.
• Client support: analyze client-specific operational results, prepare client business reviews with metrics and insights, be the primary contact for program questions and issue resolution, ensure Adverse Events/Product Complaints are reported per instructions.
• Personal attributes: demonstrate critical thinking, leadership, technical savviness with platforms and data, analytical mindset, initiative, emotional intelligence, integrity, adaptability, innovation, and clear communication.

• 5+ years of experience in the healthcare industry required.
• Bachelor’s degree strongly preferred;
  Master’s degree preferred.
• 2+ years of experience with Oncology programs/products.
• Previous personnel/team management experience required; experience managing managers is a plus.
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and product commercialization is a plus.
• Experience leading customer service teams is a plus; bilingual in English and Spanish is a plus.
• Location:
  
  Jeffersonville, IN; willingness to work in this location. Travel as required by role may apply.

• Full-time exempt position.
• Regular talking/listening, sitting, typing, and reaching; able to type 35 WPM with 97% accuracy; able to sit for extended periods.
• Professional office environment; standard office equipment usage.

• Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
• Concierge Medical Clinic free of cost for those enrolled in Pharma Cord medical plan (including dependents)
• 401(k) company match
• Wellness discounts on health premium; HSA employer contribution
• Company paid Short-term Disability, Life Insurance options, and Voluntary coverages
• Paid Parental Leave, Wellness/EAP programs, PTO, flex days, and holidays
• Employee Referral and Ambassador programs; tuition reimbursement

• Voted Best Places to Work and recognized for employee happiness and culture; commitment to diversity and growth opportunities
• Meaningful work impacting patients, physicians, and pharmacies through enhanced patient services

Offer of employment is contingent on a background check. This job description may change at any time. Pharma Cord is an equal opportunity employer and welcomes diverse candidates.