Apple Tier 2 Operations Support Specialist

Apple Tier 2 Operations Support Specialist page is loaded## Apple Tier 2 Operations Support Specialist locations:
IN-Jeffersonvilletime type:
Full time posted on:
Offre publiée aujourd'huitime left to apply:
Date de fin : 31 janvier 2026 (Il reste 21 jour(s) pour postuler) job requisition :
JR2506119
** Operations Support Specialist
** position is a great opportunity to join our growing team!
** Get to know the business
** General Insurance is a leading provider of insurance products and services for commercial  and personal insurance customers. It includes one of the world’s most far-reaching property-casualty networks. General Insurance offers a broad range of products to customers through  a diversified, multi-channel distribution network.
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* Position Overview:

** The T2 Operations Support Specialist will work directly with Apple warranty customers, Apple, and our internal partners to find innovative service solutions to resolve issues & escalations.  The T2 Ops Specialist help uphold our contracts appropriately while also ensuring an acceptable claim resolution.  They are a liaison between the client, customer, and service provider; they provide a World Class level of service for both internal and external customers.

As a contributor at AIG, the Tier 2 Ops Specialist are who our clients rely on to find an expedited solution for warranty customers that have an issue with a past or present service event.
** Responsibilities:
*** Develop reporting on customer survey data and present results to internal stakeholders and clients.
* Work with Open Claims Management and Complaints teams to identify more streamlined reporting for their results that can be more easily reported to business stakeholders.
* Take customer survey data along, with analytics from OCM and complaints, and implement IVR technology that will improve the customer experience.
* Expand customer service surveys to as many programs and touch points as possible.
* Support and lead special projects focused on improving the customer claim experience.
* Create documentation that can be utilized to automate processes.
** Skills/Experience

Required:

*** Minimum of one year of work experience in a customer service support capacity; preferable in a service center environment.
* Required high school diploma or equivalent.
* Proficient with PC’s, especially with MS Word, Outlook, and Excel programs.
* Effective written and verbal communication
* Excellent interpersonal skills and the ability to work with a variety of personalities.
* Ability to consistently meet deadlines.
* Ability to work both independently and as part of a team.
* Superb organizational skills.
* Previous customer service and/or phone experience.
* Ability to multi-task and handle several issues simultaneously.
* Ability to maintain a positive and professional attitude when dealing with escalated claims.
* Ability to negotiate with customers and vendors.
* Ability to coach and assist other team members in a professional manner.
* Handle inbound customer service and escalation calls from both customers and clients.
* Communicates effectively with all levels within AIG Warranty, clients and/or vendors.
* Organize and process claim paperwork as necessary.
* Serve as liaison between customers, clients and/or vendors.
* Responsible for processing replacement claims and handling/responding to back-orders in a timely and accurate manner.
* Resolve client and customer claim issues; attempt to finalize issues within two days.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
** Enjoy benefits that take care of what matters
** At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind…