Project Installation Manager

Position: Project Installation Manager (39018)
This role involves managing machine order projects from the placement of a customer's purchase order (PO) to the completion of the Site Acceptance Test (SAT). Responsibilities include validating project specifications, coordinating between internal teams and the customer, and ensuring that planning, budget control, and customer satisfaction are achieved. The role oversees the Factory Acceptance Test (FAT), machine installation, and successful production start, with regular travel primarily within the Americas.

After the SAT, the project is transferred to the Service (After Sales Machinery) team.

Specific Responsibilities and Essential Functions:

• Maintain close contact with customers (internal/external) to manage project scope, customer expectations, and needs.
• Respond to customer inquiries within 24 hours.
• Manage order quality, lead time, and costs within scope.
• Ensure customer satisfaction and alignment with expectations.
• Clearly communicate the consequences of different solutions.
• Provide a clear, up-to-date overview of project status.
• Participate in pre-PO functional review meetings (75% meetings).
• Assume 100% ownership of the order from PO to SAT.
• Ensure successful completion of Factory Acceptance Test (FAT) and Site Acceptance Test (SAT).
• Handover machine to Customer Service after SAT.
• Prevent and manage project overdues.
• Manage the Order Change Request (OCR) process after receiving PO.
• Lead continuous operational improvements by identifying opportunities for corrective and preventive actions.
• Propose concrete improvements and signal deviations in planning or budget, reporting these to the customer.
• Identify potential disturbances, distinguishing between cause and effect.
• Provide practical alternative solutions, balancing different interests in problem-solving.
• Communicate order possibilities and limitations clearly to colleagues.
• Build and maintain enduring customer relationships.

• Strong knowledge of project management and financial principles.
• Customer and results-oriented with excellent communication skills.
• Diligent, independent, and able to work flexibly in a fast-paced international environment.
• Service-oriented with a friendly, polite approach to customer contact.
• Open-minded, thinking in terms of opportunities rather than problems.
• Team player with the ability to coach team members and lead decision-making processes.
• Strong listening skills and ability to ask for additional details for clarity.
• Clear communication of boundaries, responsibilities, and maintaining relationships.
• Quality-conscious with a focus on continuous improvement and collaboration.
• Ability to manage project scope within set boundaries and adjust as necessary.

Preferred Qualifications:

• Project management certification or equivalent experience in a similar role.

Education and Experience:

• Degree in engineering, project management, or a related field preferred.

Physical Demands:

• Ability to travel regularly within the Americas to customer locations.

Travel Required:

• Travel on a regular basis (estimated 20% of time)

Please note that our company is unable to sponsor employment visas at this time. Applicants must be authorized to work in the United States without the need for sponsorship.