Assistant Store Manager

Assistant Store Manager

Location:

Jefferson City, TN

We’re looking for an Assistant Store Manager for Check Into Cash in Jefferson City, TN. As an ASM you’ll support customers with financial needs while gaining hands‑on experience running a store and developing leadership skills through account management, customer outreach and risk management.

Hourly wage: $15.00 per hour plus a total compensation package that includes.

• Paid on‑the‑job training and comprehensive new hire program.
• Access to a robust learning management system.
• Cross‑brand training to enable moves into opportunities across our eleven brands.
• Enrollment in a key holder program for promotion potential.
• Performance‑based career advancement.
• Educational reimbursement program.
• Medical insurance options with telemedicine, HSA/FSA.
• 401(k) and Roth 401(k) retirement plans with generous match.
• Company‑sponsored life and AD&D insurance.
• Voluntary benefits: dental, vision, short‑term/long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity,  protection, legal services, pet insurance.
• Mental health resources, life coaching via Employee Assistance Program.
• Discount Marketplace access.
• Paid time off starting with 12 days in first year.
• Business casual dress code including jeans and sneakers.

• Maximize customer success by offering financial services fitting their needs.
• Assess risk, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete call campaigns to market services and build new business.
• Oversee account management and recovery, including collection calls while maintaining customer service focus.
• Maintain accurate customer information in the POS system.
• Provide coaching and development to Customer Service Representatives to ensure quality standards and safety procedures.
• Perform duties outside office as needed (vehicle appraisals, store errands, external marketing).
• Participate in partnership opportunities, referrals and in‑store community events to meet performance standards.
• Manage door security, vault and cash drawer opening/closing procedures.
• Ensure compliance with company policies and laws; conduct audits, create reports, compile financial data.
• Maintain store appearance and cleanliness, schedule maintenance.
• Work efficiently in a fast‑paced environment handling multiple tasks.
• Perform additional tasks as directed by leadership.
• Maintain full‑time schedule, including weekends; minimum 40 hours per week.

• High school diploma or equivalent.
• Minimum one year experience in customer service, sales or retail.
• At least 3 months supervisory, key holder or related leadership experience.
• Excellent verbal and written communication skills.
• Proficiency with phones, POS systems, Microsoft Office and other computer systems.
• Minimum age 18 (19 in Alabama).
• Background check required.
• Physical ability to stand up to 90% of time, move up to 25 lb, operate mechanical controls.

• Management experience in retail, convenience store, grocery, finance or related industries.
• Experience in check cashing, document verification, money order processing.
• Bilingual (English/Spanish) is a plus and may be required at some locations.
• Valid driver's license, auto insurance and personal vehicle; mileage compensated.

Our Company is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.