Information Center Assistant Supervisor

Overview

At PSRS/PEERS, we are looking for a dedicated and driven Information Center Assistant Supervisor to join our Member Services Call Center. This is more than just a job—it’s an opportunity to lead a team that provides essential guidance to educators and education employees across the state, helping them navigate one of the most important aspects of their lives— their retirement security.

In this role, you won’t just manage processes—you’ll inspire people. You’ll work side by side with the Information Center Supervisor to ensure smooth daily operations, maintain exceptional service standards, and foster a culture of collaboration and excellence. Your leadership will empower a team of skilled professionals to deliver accurate, timely, and compassionate support to our members.

You’ll also take on complex inquiries yourself, providing expert advice on retirement benefits, assisting with seminar registrations, and helping members navigate our online tools. Every interaction you oversee, or handle will make a real impact on someone’s future.

Salary: $70,007- $84,008 annually.

Job Type: Full-time with benefits.

Location: Jefferson City, Missouri. This position has opportunity for limited telecommuting.

PSRS/PEERS is the largest defined benefit pension plan in the state of Missouri, proudly serving over 320,000 members. In partnership with Missouri’s public-school districts, we are committed to providing secure and reliable retirement benefits to the state’s dedicated educators and education employees.

Our Member Services team operates from our newly remodeled and expanded headquarters at 3210 West Truman Boulevard in Jefferson City, Missouri. Designed with both innovation and comfort in mind, our facility features state-of-the-art technology, advanced security, ergonomic work spaces, and collaborative areas that foster teamwork and productivity.

We offer a flexible, employee-friendly work environment with ample on-site parking and scheduling flexibility within our standard office hours of 7:30 a.m. to 4:30 p.m., Monday through Friday.

As the Information Center Assistant Supervisor, you will be at the heart of our Member Services operations. Your primary responsibility is to ensure that our call center runs efficiently and effectively, delivering exceptional service to every member. You will assist the Information Center Supervisor in managing day-to-day activities, including monitoring call volumes, setting priorities, and ensuring staff coverage. You’ll take ownership of scheduling, workflow coordination, and adherence to established policies, while also identifying opportunities to improve processes and enhance the member experience.

Leadership is a key component of this role. You will mentor and coach team members, provide constructive feedback, and support their professional growth. Your ability to foster a positive and collaborative environment will help maintain high morale and productivity. In addition to supervisory duties, you will handle escalated and complex inquiries, requiring a deep understanding of retirement benefits and system processes.

You’ll guide members through critical decisions, assist with seminar and counseling registrations, and troubleshoot issues related to our website and online member portal.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service. Your contributions will directly impact the satisfaction and confidence of thousands of Missouri educators planning for their future.

To excel in this role, the ideal candidate should possess a bachelor’s degree in a business-related field and at least two years of office experience. Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential. You should demonstrate proven leadership abilities, including experience in supervising, coaching, and developing staff, as well as a talent for fostering a positive and collaborative team culture.

While not required, two years of supervisory experience and…