QA & Training Lead - Data-Driven Coaching & Quality

A leading training firm located in Missouri is looking for a QA/Training Supervisor to oversee quality assurance and training operations in a call center environment. The successful candidate will collaborate with leadership to enhance staff readiness and improve performance outcomes. Responsibilities include managing QA team performance, implementing new training programs, and ensuring timely updates to training materials. A background in education or training, along with coaching experience, is preferred.

This role offers an opportunity to impact staff effectiveness.
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