Engineer, ServiceNow Platform Developer

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

We are seeking a highly skilled Engineer, Service Now Platform Developer responsible for designing, developing, and implementing Service Now solutions that align with business requirements. In this role you will design and implement scalable, secure, high-performing Service Now solutions and optimize Service Now capabilities to support IT Service Management (ITSM), and various other modules.

• Design, develop, and implement applications and integrations on the Service Now platform to meet business requirements
• Develop and implement integrations between Service Now and other enterprise systems using API’s and other integration tools
• Design automated processes using tools like Flow Designer, Workflow Editor, Service Now Studio and Integration Hub
• Perform unit testing, UAT, and manage code movement (update sets) to production
• Execute software installations, creation, configuration, and loads
• Create and maintain release notes, user guide, and knowledge base documentation
• Participate in platform communities and stay up to date on new software technologies and best practices
• Promote Service Now best practices and recommend out of the box solutions where appropriate
• Support and guide Citizen Developers in using App Engine Studio and low-code/no-code tools, ensuring compliance with governance policies
• Recommends process improvements and displays a continuous improvement mindset
• Troubleshoot issues, provide ongoing support, and implement system enhancements
• Document technical designs, configurations, and development processes for knowledge sharing and compliance

• Bachelor's degree in related field, or equivalent work experience, preferred. Advance Degree, preferred.
• 4-8 years of experience, preferred
• 4+ years of hands-on experience in developing enterprise software and solutions
• ITIL v4, CSA, CSD or CIS Service Now Certifications is a plus
• Experience with integration components such as SSO, LDAP
• Experience with web technologies such as AJAX, XML, CSS, HTML, JavaScript, Web Services (SOAP, REST)
• Experience with databases and data-driven web applications
• Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design, and/or software engineering principles
• Understanding of Incident Management, Change Management, Configuration Management, and Release Management as it relates to ITIL
• Experience with a scripting language, such as Power Shell, Perl or Python, preferred
• Experience with GCP, AWS, or Azure Cloud Infrastructure, preferred
• Hands-on experience with UI Builder for creating modern, responsive user interfaces
• Experience in building and customizing Work spaces and Next Experience Work spaces
• Familiarity with Service Now App Engine Studio and low-code/no-code development
• Experience with Service Now AI Control Tower is a plus

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Anticipated salary range: $94,900-$135,600

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlex Pay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 03/14/2026
* if interested in opportunity, please submit application as soon as possible.

The salary range listed is an…