Director, Consult Partner - Digital Workplace Services, Manufacturing and Engineering

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Kyndryl Consult is the fastest growing business within the organization and instrumental to the company’s strategic growth objectives. You will play a key leadership role across multi‑disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C‑suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco‑system.

This role is focused on delivering digital modernization through Digital Workplace Services (DWS), helping Kyndryl’s M&E (Manufacturing and Engineering) clientele enhance their internal employee experience, workforce agility, collaboration, and overall digital experience. As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success.

This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO‑level clients. Your leadership will be critical in fostering talent development and innovation within the organization.

This role will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilisation and contribution, client impact and leadership.

• Drive significant financial outcomes through signings and revenue targets

• Ensure sustained growth and profitability, managing margin expectations and backlog growth

• Support the identification, pursuit and conversion of a pipeline of business development opportunities

• Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk

• Apply consultative judgement to accurately scope work, negotiate fees, and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery.

• Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth.

• Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives

• Leading C‑level client interactions and consulting initiatives, deliverables and outputs of a deal engagement

• Demonstrate credibility and experience to advise and deliver on complex consulting engagement

• Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development;
  Secure client references

• Demonstrate a deep understanding of discovery, design, and deployment processes to guide clients through digital workplace transformations.

• Anticipate and articulate future challenges in digital workplace services, including those driven by Copilot, agentic AI, and evolving office models, to position Kyndryl as a strategic partner.

• Bring consulting experience—preferably in the Technology, Media and Telecommunications space—to tailor engagements that resonate with industry‑specific needs and priorities.

• Achieve individual and team utilisation targets

• Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction Leadership, Management, People

• Lead by example; fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding…