Technical Service Engineer

Job Description

Embrace Software Inc. is a permanent-capital software company that acquires and grows essential, mission‑critical businesses across Industrial, Healthcare, Financial Services, and Education. We own and operate dozens of vertical‑market software companies serving customers across North America, including Fortune 500 enterprises, financial institutions, state governments, school systems, SMBs and hospitals. We are profitable, founder‑led, in high‑growth mode; and backed by over $130M from tier‑1 investors and leading technology founders.

Our portfolio has grown from 0 to 400+ team members in 4 years, primarily by buying great companies, investing in their products, and helping their teams win. Embrace is an Inc. 5000 fastest‑growing US company.

We continue to grow rapidly and remain dedicated to helping financial institutions thrive in an increasingly digital world. We are seeking a Technical Service Engineer to join our team. Under minimal supervision, the Technical Service Engineer is responsible for the installation, maintenance, and troubleshooting of hardware and software systems including PCs, servers, switches, firewalls, Microsoft and other applications. This position requires strong problem‑solving skills, attention to detail, excellent communication, and the highest degree of confidentiality in handling customer data.

Works independently and collaboratively within a team to ensure high levels of customer satisfaction and support CSPI's goals.

• Troubleshoots technical issues, identifies root causes, tests, and implements solutions.
• Installs and maintains network security systems, including firewalls, Active Directory, file security, backups, disaster recovery, and data encryption.
• Evaluates and recommends hardware, peripheral devices, and software for customer environments.
• Performs and oversees software installations, configurations, and upgrades.
• Provides on‑site and remote support to customers in a professional and courteous manner.
• Maintains accurate records and documentation of issues and resolutions in the company knowledgebase.
• Operates company vehicles for travel to customer sites; valid driver’s license required.

• Solid understanding of network communications including LAN, WAN, subnets, DNS, etc.
• Strong working knowledge of PC/server hardware and Microsoft operating systems.
• Familiarity with virtual systems such as VMware, Hyper‑V, and Proxmox is a plus.
• Effective communication skills—written, verbal, and interpersonal—with both coworkers and customers.
• Ability to write clear and concise technical documentation.
• High level of integrity and confidentiality in handling sensitive customer information.
• Capable of working independently and as part of a team in a fast‑paced environment.

• Associate degree in Computer Information Technology, Computer Information Systems, or a related field.
• Minimum of four (4) years’ experience in a computer service or technical support role.
• Or an equivalent combination of education and experience approved by the President of CSPI.

• Typical office and customer site environments.
• Requires travel using company vehicles.
• May include after‑hours or on‑call support.

• Competitive base salary.
• Comprehensive benefits package (medical, dental, 401(k), etc.).