Diversion Coordinator

911 Diversion Coordinator – Be the connection that helps turn crisis moments into pathways toward hope and stability.

Schedule:

Monday-Friday 8am-4pm, potential evening hours to meet dispatch scheduling needs may be required.

As part of our Crisis Services team, the 911 Diversion Coordinator builds strong partnerships with regional PSAPs and supports dispatch professionals in routing behavioral-health-related calls to compassionate, clinically informed assistance. In this role, you’ll blend outreach, collaboration, and real-time crisis response to ensure callers are connected with the right level of care—supporting our mission to  Inspire Hope. Promote Wellness.  across the rural communities we serve.

This is a great opportunity for someone  who excels at relationship-building, communicates with confidence and calm, and is energized by work that meaningfully impacts individuals, first responders, and community wellbeing.

Key Responsibilities
Engage, educate, and support PSAPs on 911 Diversion program processes and partnership opportunities
Build and maintain strong relationships with dispatch centers and law enforcement partners
Provide training, technical assistance, and ongoing collaboration to dispatch staff
Deliver person-centered, trauma-informed crisis intervention via phone
Identify caller needs quickly and coordinate the most appropriate level of support (e.g., mobile outreach, intake, community resources)
Complete Zero Suicide screenings and ensure timely follow-up with dispatch staff
Partner with Crisis Line Clinicians and Mobile Crisis Response
Conduct required follow-up calls with callers and community partners
Attend scheduled meetings and supervision, maintain productivity, and complete accurate documentation
Provide culturally responsive support and maintain knowledge of Compass Health services and referral resources
Ensure strong communication with each caller’s multidisciplinary treatment team
Remain flexible with scheduling and assist with additional responsibilities as needed

Education, Skills, Knowledge and Expertise

• Bachelor’s degree required

• Associate's degree accepted if a Bachelor’s degree can and will be obtained within two (2) years of hire

WORK EXPERIENCE/TRAINING/

ADDITIONAL REQUIREMENTS:

• Working knowledge of DSM-V required

• Minimum of two (2) years of related experience, either in behavioral health or dispatch center required

• A valid driver's license and agency established minimum automobile coverage required

You’ll be a great fit for this role if you:
Thrive in collaborative, community-focused work and enjoy building partnerships
Remain steady, empathetic, and solution-oriented when supporting people in crisis
Communicate clearly with a wide range of partners, from dispatch professionals to clinical teams
Can balance outreach, training, and clinical phone support with ease
Are committed to culturally responsive, strengths-based services
Appreciate the impact of connecting individuals with the right support at the right moment