Program Associate

UI Benefit-Special Programs

Please Note:

The salary/salary range listed in this job description is a base salary only and does not include years-of-service adjustments. Applicants eligible for years-of-service adjustments may exceed the salary/salary range listed above.

$34,711 - $35,971

The Division of Employment Security offers a dynamic, energetic and engaging environment to flourish and to demonstrate operational excellence.

• Open/sort correspondence to prepare for scanning.
• Scanning of documents into KOFAX.
• Work/split and assign fax batches on the KOFAX system.
• Input and retrieve unemployment insurance claims information.
• Work independently within the scope of assigned duties.
• Perform other related work as assigned.
• Seek to assist team members and accept additional assignments willingly.

• High School degree (or equivalent) and 1 year of relevant experience (substitutions allowed)

• Introductory knowledge of, and the ability to apply, interviewing techniques in practical work situations.
• Ability to make accurate arithmetical computations.
• Ability to work rapidly and accurately in examining and processing a variety of documents.
• Ability to consistently display strong customer service skills.
• Ability to work efficiently, effectively, and accurately.
• Introductory knowledge of the principles, objectives, and regulations underlying the unemployment insurance program and of the applicable state and federal laws.
• Introductory knowledge of computer and related equipment for data input, retrieval, and word processing.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.

This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions about this position, please contact:
Nicholas Pendleton at  or email Nicholas.

Pendleton.gov