Operations Support Specialist, Customer Service​/HelpDesk

Operations Support Specialist

Are you ready to advance your career with a respected agricultural lending institution and make a positive impact on Missouri communities? If you're proactive, friendly, detail-oriented, and passionate about customer service, this opportunity could be a great fit for you!

At FCS Financial, part of the nationwide Farm Credit System, we take pride in our commitment to agriculture and our members. We provide a supportive work environment that encourages both personal and professional growth.

We’re looking for a dedicated and service-oriented professional to provide customer service and operational support to both internal and external Association customers at our Central Office in Jefferson City, Missouri. In this role, you’ll support a wide range of operational processes, assist branch staff, collaborate across teams, and serve as a key point of contact for customer inquiries and digital support needs.

This position is ideal for someone who enjoys variety in their work, values accuracy, and thrives in a customer-focused environment.

• Starting Salary: $42,500, with consideration for experience.
• Comprehensive Benefits: A highly competitive compensation and benefits package.
• Growth Opportunities: We support your career development and personal growth.

• Experience: A high school diploma and at least two years of related experience, or an equivalent combination of education and experience.
• Skills: Strong organizational abilities, customer service skills, and proficiency with tools such as Word, Excel, and Outlook. Ability to follow established processes, maintain confidentiality, and adapt to a variety of tasks.
• Attitude: A positive, solutions-focused approach with strong communication and problem-solving skills.

This position is open until filled.

This position is located at our Central Office in Jefferson City, Missouri.

Hybrid work environment will be considered after the initial training period is complete and based off of the candidates' qualifications and needs.

This position is classified as Non-Exempt under the Fair Labor Standards Act.

Department: Marketplace

Reports To: Team Leader, Operations Support

Supervises: None

Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.

• 40% Operations Support and Processing
  • Setting Up and Processing Branch PCA loan requests utilizing Salesforce, nCino, and Scorecard Underwriting.
  • Calculates Lease payments, performs initial application processing, and provides liaison between Association lease resources and Farm Credit Leasing.
  • Administers the Association's Centralized UCC process including new filings, amendments, UCC searches and Monthly Reporting.
  • Provides branch staff with technical support on external sites like iCounty and the Department of Revenue, including establishing credentials and resetting passwords.
  • Performing Military Lending Act searches on the government’s website.
  • Administers Branch PCA Paid in Full Process including release of liens and returning paid notes.
• 40% Customer Service
  • Identifying and resolving customer requests for information and action resulting from Website inquiries.
  • Providing first-line technical support of customer digital tools, including the customer portal, online banking, and the mobile app.
  • Providing customer onboarding for new AgDirect accounts by making initial contacts, providing Association information and identifying potential opportunities.
  • Serve as first point of contact for AgDirect’s credit team.
  • Generally informing customers by explaining procedures, answering questions, providing information and recommending potential products and services.
• 10% Account Maintenance
  • Posts receipts and disbursements daily.
  • Monitors daily, monthly and year end reports to identify and resolve discrepancies.
  • Monitors Association insurance documentation to ensure procedural requirements are met.
• 5% General Office Duties
  • Authorizes invoices for office expenses.
  • Handles internal and external mail.
• 5% Other duties as assigned to meet the needs of the organization.

• High School diploma
• 2 years of related experience
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

• Working knowledge of the operation of a multi-line phone system
• General knowledge of credit processing procedures
• General knowledge of accounting practices and procedures
• Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
• Skill in listening and conveying awareness of a customer's problem or issue to find resolution
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in organizing material and information in a systematic way to optimize efficiency
• Skill in recognizing and…