Operations Support Specialist, Customer Service​/HelpDesk

About Us:

decis At FCS Financial, part of the nationwide Farm Credit System, we take pride in our commitment to agriculture and our members. We provide a supportive work environment that encourages both personal and professional growth.

The Role:

We’re looking for a dedicated and service ‑ oriented professional to provide customer service and operational support to both internal and external Association customers. In this role, you’ll support a wide range of operational processes, assist branch staff, collaborate across teams, and serve as a key point of contact for customer inquiries and digital support needs. This position is ideal for someone who enjoys variety in their work, values accuracy, and thrives in a customer ‑ focused environment.

• Starting Salary: $42,500, with consideration for experience.
• Comprehensive Benefits: A highly competitive compensation and benefits package.
• Growth Opportunities:
  We support your career development and personal growth.

• Experience:
  
  A high school diploma and at least two years of related experience, or an equivalent combination of education and experience.
• Skills:
  
  Strong organizational abilities, customer service skills, and proficiency with tools such as Word, Excel, and Outlook. Ability to follow established processes, maintain confidentiality, and adapt to a variety of tasks.
• Attitude: A positive, solutions ‑ focused approach with strong communication and problem ‑ solving skills.

This position is open until filled.

This position is located in Jefferson City, Missouri.

This position is classified as Non-Exempt under the Fair Labor Standards Act.

Department:
Marketplace

Reports To:

Operations Support Team Leader

Percentage

40%

Provides internal operational support to various Association functions by

• Setting Up and Processing Branch PCA loan requests utilizing Salesforce, stenen, and Scorecard Underwriting.
• Calculates Lease payments, performs initial application processing, and provides liaison between Association lease resources and Farm Credit Leasing
• Administers the Associations Centralized UCC process including new filings, amendments, UCC searches and Monthly Reporting.
• Provides branch staff with technical support on external sites like iCounty and the Department of Revenue, including establishing credentials and resetting passwords.
• Performing Military Lending Act searches on the government’s website.
• Administers Branch PCA Paid in Full Process including release of liens and returning paid notes

40%

Customer Service

Utilize various Customer contact channels to provide external customer service in support of various Association functions by:

• Identifying and resolving customer requests for information and action resulting from Website inquiries
• Providing first-line technical support of customer digital tools, including the customer portal, online banking, and the mobile app.
• Providing customer onboarding for new AgDirect accounts by making initial contacts, providingคุณ اطلاعات and identifying potential opportunities.
• Serve as first point of contact for AgDirect’s credit team.
• Generally informing customers by explaining procedures, answering questions, providing information and recommending potential products and services.

10%

Account Maintenance

Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:

• Posts receipts and disbursements daily
• Monitors daily, monthly and year end reports to identify and resolve discrepancies
• Monitors Association insurance documentation to ensure procedural requirements are met

5%

• Authorizes invoices for office expenses
• Handles internal and external mail

5%

• Other duties as assigned to meet the needs of the organization.

* Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.

• 2 years of related experience
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

• Working knowledge of the operation of…