Senior Research​/Data Analyst

The Missouri Public Service Commission is seeking a self‑directed, detail‑oriented individual with critical thinking skills for the position of Senior Research/Data Analyst in our Customer Experience Department in the Jefferson City office.

The Missouri Public Service Commission regulates investor‑owned electric, natural gas, steam, water and sewer utilities in Missouri. We ensure that Missourians receive safe and reliable utility services at just, reasonable and affordable rates. The Customer Experience Department is responsible for investigating and making recommendations to the Commission on issues related to the customer experience and customer expectations, which include promoting and encouraging efficient and effective utility management and customer service.

• Perform operational, service quality and management analyses of Missouri regulated utilities.
• Review legislative proposals and participate in rule making.
• Works closely with upper management to carry out the mission of the department and the Commission.
• Work on a variety of cases, conduct special studies and investigations, prepare recommendations, and provide written and oral testimony to the Commission.
• Analyze utility service quality statistics, including call center, meter reading performance and service disconnections.
• Participates in meetings and conferences with utility company officials, members of the public, and other interested parties to resolve matters relating to utility issues for which the department has responsibility.
• Position may require occasional in and out of state travel.

• A Bachelor’s degree from an accredited college and;
• 4-6 years of relevant experience and/or appropriate certification
• Professional experience in a utility or regulatory environment preferred
• Personal computer experience required, Microsoft Office experience preferred
• Must have strong interpersonal, communication, active listening, and writing skills
• Ability to work within a team setting or independently is required
• Must have initiative and strong work ethic