Courier

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability can connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit (Use the "Apply for this Job" box below)..

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Your Role is to:

• Pickup and deliver shipments safely and within the standard time frame. Prior to courier/collection all shipments must be checked physically to ensure required paperwork is available and shipments are in condition to travel in transit/deliver to customer.
• Prepare debrief report at end of each working day. Complete all required paperwork for all collected shipments.
• Maintain and adhere to all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude when attending customers.
• Ensure security of shipments, collected cash and company vehicle. Keep a padlock on vehicles at all times to secure customer shipments and company assets.
• Deliver time‑accurate monthly invoices. Act as a messenger between customer and credit controllers in relaying customer queries regarding billing and sell insurance on outbound shipments.
• Ensure target for SPORH/SPR is maintained by individual courier, along with other PUD KPIs.

• Collect and deliver a variety of customer shipments within a given territory and time frame. Provide customers with assistance and accurate information on their shipments and carry goods from them with appropriate and complete paperwork.

• Ability to communicate in the most effective manner with customers and colleagues in the company. Convey clear and precise information to customers.

OPERATION

N/A

• Establish a course of action for self and others to accomplish goals. Keep track of progress and ensure follow‑up and flexibility with other given tasks, primarily on pickups and deliveries.

• Ability to communicate verbally and theoretically in the most effective manner. Understand and convey messages to others clearly and precisely.

• Work effectively within the team or outside the formal line of authority to accomplish objectives. Demonstrate understanding of how own role fits within DHL as a whole, support and help others in performing their jobs efficiently. Must be flexible with other given tasks by the Team Leader and Supervisors.

• Think systematically and logically to resolve problems by using different alternatives with care, keeping in mind previous experience or knowledge.

• Meet the connection cut‑off time for outbound material.
• Perform accurate checkpoint scanning for pickup and deliveries to create proper visibility in the network.
• Deal with aggressive situations, traffic problems, collecting and securing cash collections.
• Deal with unhappy customers.
• Time pressure due to peak business hours and customer requirements.

• Good in English (written and spoken).
• Good local and international geographical knowledge.
• Scanner usage and its functions.
• Education:
  
  A high school diploma or equivalent is required.
• Experience at least 2 years’ experience working as a courier (optional).
• Physical fitness:
  Ability to handle and lift packages of varying weights (up to 30 kg) and to be physically active for extended periods.
• Customer‑Focused: A genuine passion for customer satisfaction and a friendly, approachable personality.
• Reliability & punctuality: A strong sense of responsibility, with an excellent record of punctuality and attendance.
• Team Player:
  Ability to work effectively both independently and as part of a team.

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!