Trades ​/ Skilled Labor Technician, Maintenance Technician ​/ Mechanic

The role of the Technician is to Test, troubleshoot and repair All Home Appliances like Air Conditioning & refrigeration, electrical, electromechanical components, parts, and other Products like Small Home Appliances

• Apply theory and related knowledge to test, repair, and install Air Conditioning & refrigeration, electrical, and Electromechanical components, parts, and Products in the service center and at the customer's location.
• Do the service works on time according to the exact specifications of the Product by using the product Service manual

• Order required spare parts from the spare parts section to repair products.
• Document spare parts used in repair documents and in the company system.
• Test the functionality of newly repaired or installed units to evaluate system performance under actual operating conditions.
• Obtain customer confirmation on product performance after repair, especially for home service.
• Report to the Service Supervisor or Chief Technician whenever any service-interrupting event occurs.
• Submit collected service payments from customers to the service center on the same day or the next day (for home service).
• Visit customers’ homes to provide service and repair their products.
• Turnaround time (TAT) for indoor job orders: 3 working days; for outdoor job cards: 5 working days.
• Minimum of 7 home visits per day, with at least 4 repaired units daily.
• Minimum of 18 SDA units to be repaired daily inside the service center.
• Minimum of 7 AV units to be repaired daily inside the service center.
• Minimum of 8 Hoover VC and MW units to be repaired daily inside the service center.

• Diploma or Technical Certification in Electrical Engineering or a related field.
• 2–5 years of proven experience in electrical maintenance.
• Hands-on experience in repairing AV (Audio-Visual) and SDA (Small Domestic Appliances).
• Strong knowledge of electrical systems, diagnostics, and troubleshooting techniques.
• Ability to read and interpret technical manuals, schematics, and drawings.
• Good communication and interpersonal skills.
• A valid driver’s license is an advantage.