Sales Officer

Medlog is seeking an experienced Sales Officer with 5+ years of experience in the freight forwarding, shipping, or logistics industry. The ideal candidate will have a proven track record in client relationship management, with a focus on Freight Forwarding Companies (FFWs) and shipping companies. The Sales Officer will be responsible for building and nurturing client relationships, ensuring clients are aware of Medlog’s services, and actively driving their engagement to meet and exceed business targets.

• Establish and maintain strong relationships with key decision-makers in freight forwarding companies and shipping firms.
• Serve as the primary point of contact for existing clients and ensure their needs are consistently met.

• Drive sales and business growth by identifying and pursuing new business opportunities within the shipping and freight forwarding sectors.
• Develop and execute targeted sales strategies to achieve quarterly and annual sales targets.

• Work closely with clients to understand their specific business needs and goals.
• Ensure clients are well informed about Medlog’s solutions, services, and how they can benefit from them.
• Actively track and support clients in achieving their KPIs and targets related to shipping and freight forwarding activities.

• Provide clients with detailed information on Medlog’s services, processes, and value proposition.
• Assist clients in optimizing their logistics and shipping operations through tailored solutions.

• Regularly report on sales activities, client feedback, and performance against targets.
• Prepare sales forecasts and maintain an up-to-date sales pipeline.

• Stay informed about the latest industry trends, challenges, and opportunities in the freight forwarding and shipping sectors.
• Share market insights with clients to help them remain competitive and informed.

• Work closely with internal teams, including Operations, Marketing, and Customer Service, to ensure seamless service delivery to clients.
• Provide feedback to the product and services teams based on client needs and market demands.

• Handle any client concerns, challenges, or issues promptly, working with relevant teams to find timely solutions.
• Proactively address potential obstacles to ensure client satisfaction and retention.

• Minimum 5+ years of experience in a sales or business development role within the freight forwarding, shipping, or logistics industry.
• Proven track record in building and maintaining relationships with shipping companies or FFWs.

• In-depth understanding of the shipping, freight forwarding, and logistics sectors, including key trends, challenges, and opportunities.

• Ability to drive results, meet sales targets, and develop long-term business strategies.
• Experience in cold calling, negotiations, and closing deals in a competitive market.

• Strong ability to understand client needs and tailor solutions accordingly.
• Demonstrated success in ensuring client success and satisfaction, and driving active engagement toward achieving their targets.

• Excellent verbal and written communication skills, with the ability to present complex information clearly.
• Strong negotiation and interpersonal skills, capable of building rapport with senior executives and key decision-makers.

• Strong analytical skills and the ability to troubleshoot issues with clients, ensuring their needs are addressed in a timely and effective manner.

• Familiarity with CRM tools (e.g., Salesforce, Hub Spot) and other sales-related software.
• Ability to work with spreadsheets, reports, and data analysis tools.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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