Sales Specialist

Customer Relationship Management

• Build and maintain strong, long-term relationships with key customers.
• Understand client needs and provide solutions that meet their requirements.
• Conduct regular follow-ups to ensure customer satisfaction and repeat business.

• Stay updated on the latest heavy machinery products and industry trends.
• Conduct product presentations and demonstrations to prospective customers.
• Provide technical assistance and support to customers during the sales process.

• Negotiate terms and conditions of sales agreements to achieve mutually beneficial outcomes.
• Prepare and present proposals, contracts, and agreements to customers.
• Close sales and ensure a smooth handover to the operations team for order fulfilment.

• Monitor market trends, competitor activities, and customer preferences.
• Provide feedback to the management team on market developments and potential growth areas.
• Assist in the development of marketing strategies and promotional campaigns.

• Maintain accurate records of sales activities, customer interactions, and transactions in the CRM system.
• Prepare regular sales reports and forecasts for management review.
• Ensure all documentation and contracts are completed accurately and promptly.

Bachelor’s degree in business administration, Engineering, or a related field.

• 4-5 years of experience in Sales Specialist role within the Road, Mining, hoisting, Earth Moving Product/ Machinery.