Commercial Refrigeration Sales Engineer

Daikin Middle East & Africa (DAME) is a subsidiary of Daikin Industries Limited, a Japanese company and a leading global developer, producer and supplier of HVAC-R solutions, including heating pumps and cooling technology.

DAME is Daikin’s Middle East and Africa regional HQ, with headquarters in Dubai and offices in Abu Dhabi, Cairo (Egypt), Riyadh (Saudi Arabia), Jeddah (Saudi Arabia), Qatar, two production plants, two sales subsidiaries and offices, and a network of independent distributors and dealers across the MEA region.

• Provide Commercial Refrigeration Product sales to Customers in Jeddah, Saudi Arabia
• Provide Commercial Refrigeration Turnkey Solution sales to Customers in Jeddah, Saudi Arabia
• Spot the Commercial Refrigeration projects in Jeddah and convert them to orders and revenue through support from CS, KA and Service/Equipment Sales Team
• To achieve the above perform the following:
• Understand and manage customer expectations on Commercial Refrigeration requirements keeping in mind Promptness Reliability and Kindness which is the fundamental to DAIKIN.
• Develop Commercial refrigeration dealers in Jeddah as agreed plan and KPI’s
• Promote Daikin CR products from AHT, Zanotti and AHT in addition to 3rd party equipment to ensure sales targets are achieved.
• Become the focal point of contact for all sales team members in Jeddah region regarding the Commercial Refrigeration products.
• Convert every lead into opportunities from customers or other sales branch team members.
• Order management and delivery in DKSA promptly and reliably keeping in mind Customer satisfaction.
• Process customer orders in CRM on time and improve customer satisfaction.
• Participate in review meetings and take note of any challenges on Commercial Refrigeration to take necessary actions.
• Achieve monthly and yearly Commercial Refrigeration billing and profit margin target for Western Region.
• Achieve Customer Satisfaction by responding to customers as per KPI guidelines.
• Prepare Monthly Reports on Commercial Refrigeration Performance adhering to deadlines
• Analyzing the business billing and invoice submission each month on all aspects and follow up with customers for payment
• Act as a custodian of customer satisfaction.
• Report on open orders, order booking for customers with evaluation.
• Close coordination with operation and execution team to achieve the billing target of Commercial refrigeration.
• Invoice Submission – prepare and submit LC / CAD/ SBLC etc. docs to finance for payment collection

• Knowledge of commercial Refrigeration business and customers in Jeddah.
• Customer Management
• Excellent understanding of Engineering and cost estimations.
• Excellent networking and time management skills
• Minimum 5 Years of experience
• Customer Management
• Driving license

• Bachelor of Science / Engineering Graduate Degree / Marketing

• Proficiency in English (both verbal & written).
• Strong analytical skills
• Ability to plan and lead meetings and negotiation skills.
• Proficient working knowledge of Excel, Power Point, and other Microsoft Office applications

• Experience with manufacturer of commercial refrigeration, contracting knowledge is an advantage

• Develop sales report with best reports quality
• Develop new sales channels and customer list
• keep customers satisfied and engaged with Daikin Saudi as loyal customers
• Coordinate with KA/ BD / CS team in order to achieve the best results for company
• Help and contribute AMC & OMC with service (add to your contract) or separate
• promote and support Daikin HVAC business
• report to top management about any service failures with customers
• support marketing activities and customer engagement
• Geographic coverage and follow up leads from management

Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has…