Associate - Merchandise & Supply Planning; Faces

INSPIRE EXHILARATE DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.

Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people at heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

As an Associate - Merchandise & Supply Planning you will support retail operations by ensuring effective merchandise execution, accurate supply chain data, optimal inventory levels, and timely product availability across stores and warehouses. The role works under supervision, follows established retail and supply chain policies, and collaborates with merchandising, logistics, finance, and supplier teams to ensure smooth end to end operations.

• Ensure merchandising levels in stores are aligned with brand guidelines and planogram requirements.
• Maintain maximum shelf visibility and correct brand space allocation as per retailer agreements.
• Coordinate booking of in store podiums and execution of launches/animations with Brand Managers.
• Maintain centralized and updated order forms for all brands.
• Prepare and maintain daily sales reports.
• Support stock replenishment on shelves and counters at appropriate times.

• Process and maintain purchase orders in the system, including special and non merchandise orders.
• Maintain an up to date order book and follow up with suppliers on deliveries and back orders.
• Send special orders and coordinate delivery timelines with suppliers.

• Validate item master data and support item creation for local purchases.
• Maintain item characteristics in the system (status, consignment, location based attributes).
• Ensure accurate and timely maintenance of prices, promotions, and markdowns in the system.
• Calculate initial and revised Estimated Landed Costs (ELC) and collect Actual Landed Costs (ALC).
• Submit cost revisions to finance and regional merchandising teams as per defined thresholds.

• Execute inventory movements including store to store, store to warehouse, inter country transfers, RTVs, and stock loans.
• Ensure correct and timely goods receipt and system entries.
• Coordinate with logistics teams on documentation and physical execution of stock movements.
• Investigate and report discrepancies in invoices, pricing, quantities, and negative stock situations.
• Raise replacement purchase orders, debit/credit notes, and insurance claims when required.

• Monitor front line staff attendance, leave, and vacation records.
• Calculate sales commissions and ensure timely submission to HR.
• Liaise with internal stakeholders (merchandising, commercial, finance, logistics, IT) and external suppliers to resolve operational issues.

• Follow all relevant retail and supply chain policies, processes, and standard operating procedures.
• Escalate complex issues promptly to ensure timely resolution.
• Identify opportunities to improve customer service, operational efficiency, and cost control.
• Participate in projects and community initiatives as required.

• Basic understanding of retail merchandising and supply chain operations
• Strong attention to detail and data accuracy
• Good coordination and follow up skills
• Ability to work with systems, reports, and cross functional teams
• Problem solving and escalation awareness

With us, you will turn your aspirations into reality. We will help shape…