Operations Quality Compliance Senior Officer

Job Purpose

The Operations Quality Compliance Senior Officer is responsible for driving centralized quality assurance and compliance governance across all markets.

• Auditing sample orders
• Monitoring compliance with SOPs and quality standards
• Tracking GSDP compliance
• Investigating operational and customer complaints
• Ensuring effective execution of CAPAs (Corrective & Preventive Actions)

• Quality Audits & Sample Reviews Conduct regular sample order audits across all markets. Review order handling, packing, storage, and dispatch processes against SOPs and quality benchmarks. Identify recurring defects, non-compliance trends, and operational risks.
• SOP & Standards Compliance Monitor adherence to operational SOPs across all fulfillment centers. Document deviations and assess severity. Coordinate corrective actions with country operations teams.
• GSDP Monitoring Track compliance with Good Storage & Distribution Practices (GSDP). Conduct periodic compliance audits and gap analysis. Support internal and external audit readiness.
• Complaint Investigation Lead root cause analysis for customer and internal complaints. Review CCTV footage, system logs, and operational data. Prepare structured investigation reports with findings and recommendations.
• CAPA Governance Drive CAPA management across all markets.

• Action owners
• Timelines
• Closure effectiveness

• Monthly compliance dashboards
• Trend analysis reports
• Management summaries

• Continuous Improvement

• SOP enhancements
• Process improvements
• Training interventions

Bachelor’s degree in Operations, Supply Chain, Business, or related field.

4–6 Years Of Experience In

• Operations
• Quality assurance
• Compliance
• Auditing roles

Strong Exposure To

• SOP governance
• Root cause analysis
• CAPA management

Advanced Reporting And Documentation Skills.

Experience with ERP systems (SAP preferred)