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Loyalty Manager
Job in
Jeddah, Saudi Arabia
Listed on 2026-01-19
Listing for:
flyadeal
Full Time
position Listed on 2026-01-19
Job specializations:
-
Management
Client Relationship Manager
Job Description & How to Apply Below
The role is responsible for managing the airline’s loyalty programs and initiatives, to increase retention, enhance experience, and brand engagement.
- Define, develop, and continually refine the loyalty program structure, benefits, and rules to maximize customer lifetime value (CLV) and profitability.
- Manage accrual (earning) and redemption (spending) values, ensuring they remain competitive yet financially sound for an LCC.
- Conduct regular market analysis and benchmarking against competitors (both LCCs and full-service carriers) to identify trends, opportunities, and ensure the program offers an attractive customer proposition.
- Utilize data analytics to segment the customer base and develop targeted, personalized offers and communications that resonate with the value-conscious LCC flyer.
- Ensure a seamless and intuitive digital experience for members across all touchpoints (website, app) for enrollment, account management, booking, and redemption.
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