Workplace Technology Associate

The Workplace technology associate is responsible for managing:

• The remote and in-field support for stores and HQ end-user’s environment, hardware renewal, replacement, and upgrades.
• The onboarding of the new joiner, the offboarding of the leavers and the move
• The procurement management: suppliers listing, indirect purchasing management as per the Sephora policy.
• The continuous hardware stock availability and tracking.

You will excel and enjoy this role if you are ready to actively handle the following missions:

• Have a good relationship/interpersonal, rigorous, and service oriented,
• Relationship management with the EME cyber security team,
• Relationship management with external vendors,
• Relationship management with EME EUX team.

• Follow all relevant IT policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner, in line with LVMH group and Sephora global rules and policies,
• Set up dashboards, metrics and measure the QoS of external partners,
• Follow up the SLA/SLO and apply penalties when needed.

• Good tech knowledge of Microsoft OS and iOS, Microsoft GPO (scripting would be a Plus) to be able to support, review and synthesize technical issues for L3 teams,
• Valuable experience with Device Management (tools like Workspace One, Ivanti. Or equivalent),
• Network basics mastered (DNS, IP addressing, basic routing & switching investigation)
• Analytical skills to troubleshoot incidents and to elevate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner.
• Capability of synthetically report about incidents (concise and precise) to facilitate final resolution of central teams when required,
• Solid knowledge of O365, Microsoft Azure, Microsoft Security, ITIL practices,
• Knowledge on HW supply and expense management in accordance with the indirect purchasing policy,
• Capacity on the negotiations with the vendors,
• HW stock management/business continuity/shortage management process.

• Analyze, install, and configure new personal computer systems, including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software, and hardware.
• Working on escalated Incidents from the IT Service Desk, using Workspace One and Ivanti, monitor and upgrade existing workstations.
• Assist and instruct on the use of computer equipment, software, and manuals.
• Understand internal/external customer technologies and problem resolution techniques.
• Listen to symptom descriptions; analyze problems; respond effectively and provide constructive feedback to the end user on problem resolution.
• Provide end users 1st level support for all applications.
• Setup of and Support of all retail shops, including POS, in-store infrastructure, printers, barcode scanners, digital in store tools and basic application support
• Work with the Technical Service Team for troubleshooting network and server related incidents

• Perform routine tasks to maintain computer equipment, their peripherals, and data backups,
• Follow up on the daily performance of computer systems to verify correct operations and detect errors,
• Configure, install, and test computer hardware, networking software and operating system software,
• Recommend improvements or upgrades and prepare evaluations of software, hardware and troubleshoot problems,
• Perform routine network start up and shutdown procedures and maintain control records,
• Implement policies as set by Group IT to protect data, software, and hardware to local IT infrastructure,
• Rely on instructions and pre-established guidelines to perform the functions of the job,
• Participate in relevant projects and community activities as and when needed.

• Understanding of Retail and distribution activities, related processes, and IT ecosystems. You’re able to understand how they work together. You’re able to…