Software Developer & Systems Engineer

Job Description

The Software Developer & Systems Engineer plays a key role in ensuring system stability, infrastructure reliability, and business continuity.

This position is responsible for supporting day-to-day technical operations, monitoring system performance, resolving technical issues, and contributing to continuous improvement across IT environments to maintain high availability and operational efficiency.

• Provide technical support and ensure continuous system availability and business continuity.
• Monitor network performance and maintain system integration across platforms.
• Oversee hardware functionality and ensure optimal operational efficiency.
• Conduct Root Cause Analysis (RCA) to identify and resolve technical issues effectively.
• Support end users and troubleshoot system-related concerns.
• Manage and track incidents through ticketing systems, escalating issues to service providers when necessary.
• Coordinate with supervisors and internal teams regarding network, infrastructure, and server requirements.
• Maintain accurate technical documentation and contribute to process improvement initiatives.
• Ensure compliance with IT policies, security standards, and operational procedures.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3–5 years of relevant professional experience.
• Experience in database management.
• Solid understanding of networking concepts and server fundamentals.
• Experience working with distributed systems and infrastructure environments is preferred.

• Strong troubleshooting and problem-solving abilities.
• Solid understanding of networking concepts and server infrastructure.
• Experience with database systems and performance optimization.
• Proficiency in system monitoring tools and IT Service Management (ITSM) practices.
• Ability to perform Root Cause Analysis (RCA) and implement effective solutions.
• Strong analytical and critical thinking skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Excellent communication and collaboration skills.
• Detail-oriented with a strong commitment to continuous improvement and operational excellence.