Technical Sales Support Professional

Overview

Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/Jeddah

Siemens strongly believes in the value of a Digital Portfolio. Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies to enable occupants to enjoy comfortable, safe, secure and energy-efficient environments. Smart infrastructure connects energy systems, buildings and industries to adapt and evolve the way we live and work, helping customers thrive, communities progress and sustainable development.

Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and automation and help re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Your Role – International, Challenging And Future-Oriented!

As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in this role is the essential driving lever for successful customer satisfaction, which will reflect on business growth.

• Technical Promoter & Customer Support
• Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
• Logging queries, creating tickets as per Siemens supporting tools and systems.
• Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Customer support includes replicating customer issues in online and offline tools/labs, preparing solutions and timely reply to customers for resolution of problems at customer sites; sometimes visit customer locations for defect investigation and possible resolution.
• Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
• Simulation of customer-claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
• Processing the replacement/repair devices under warranty; coordinate receipt of faulty device from customer to Siemens, apply for re-export documents, coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
• Technical Promoter activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.

• Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
• Interest in pursuing a career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• Strong technical knowledge about protection and control applications.
• Adequate technical knowledge about protection devices from different vendors.
• Minimum 3-5 years of experience in the field of protection and automation.
• High-level knowledge of Siemens protection and automation products, and related software such as DIGSI 4/5, SICAM, IEC
  61850 Configurator.
• Experience in installation testing & commissioning of protection relays from Siemens and other vendors.
• Thrives in customer engagement and proactively pursues new clients.
• Growth mindset, with a passion for learning.
• Collaborative with an ability to cultivate relationships and networks.
• Agile, technically passionate for creating solutions.
• Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools; strong interest in learning IoT technology.
• Strong problem solving and analytical skills with high attention to detail.
• Excellent written and verbal communications skills.
• Ability to adapt to change, take initiative, be resourceful and dependable.
• High flexibility and availability for traveling and customer visits around the kingdom.
• Must be able to work independently and in a confidential and ethical manner.

As a…