Category Manager - Ops Excellence

Category Manager - Ops Excellence, Amazon Now

Operations is at the heart of Amazon's customer experience and differentiation. Our ambition is to be the earth’s most customer-centric business and set the industry standard for customer innovation and experience.

The Category Manager will work on identified big initiatives, projects, and opportunities across the different Programs owned by Operations Excellence vertical for Amazon Now. The CM will go through the complete project lifecycle – Problem definition, scoping the problem out, designing solutions, testing/piloting, rollout of solutions, and ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within operations, capacity planning, categories, learning & development, as well as external teams such as tech partners, program teams toward project delivery.

This is a fast-paced, challenging, and deadline-driven environment.

• Work closely with operations and program team to identify areas for improvement.
• Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes based on severity.
• Design solutions for fixing gaps keeping in mind pros/cons, short-term/long-term, other external changes upcoming, and define expected results in terms of input, output, control metrics.
• Test/ pilot solutions to assess the solutions ability to deliver goals and iterate solutions.
• Rollout across the program/ across programs, track compliance (define ramp plan, ensure training materials, coordinate with onboarding/nesting for trainings).
• Design effective ways of ensuring sustainability.

• Strong written and spoken communication skills.
• Good working knowledge of MS Office Suite.

• Multi-task in a fast-paced environment.
• Operate in the system with speed and accuracy necessary to meet Amazon standards.
• Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders.

• Passion for Business Development.
• Strong interpersonal skills.
• Excellent listening skills.
• Excellent data accuracy skills, eye for detail, and commitment to meet deadlines.

• Pace of implementation and consistency in performance.
• Willingness to take initiatives and additional responsibilities.
• Willingness to travel.
• Commitment and completion factor.
• Peer respect – establish and maintain cooperative working relationships.
• Creative and analytical problem solvers with a passion for operational excellence.
• Identify areas of possible process improvements.

• Meet and interact with local vendors on a day-to-day basis in initial process setup.
• Flag possible escalation, dive deep to recommend and implement corrective actions.
• Flag any updates received from stakeholders on process to Team Lead/Manager.
• Be part of client calls to raise challenges, lead, and document conference discussions.

Take ownership of process improvement initiatives, identifying areas for operational efficiency, and actively participating in stakeholder meetings and calls.

Maintain strong communication with both internal and external stakeholders, managing vendor relationships through face-to-face interactions and handling escalations or updates.

Operate efficiently in a fast-paced environment, handling multiple tasks, addressing issues proactively, and demonstrating a passion for operational excellence.

• 3+ years with Excel experience.
• 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience.
• Bachelor's degree, or 3+ years of professional or military experience.
• Experience with financial analysis and P&L ownership.

• Experience managing large data sets and utilizing to drive performance and process improvements.
• Experience in vendor negotiations, pricing and promotion, inventory management, and product development.

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