Technical Help Desk Troubleshooter

Technical Help Desk Troubleshooter page is loaded## Technical Help Desk Troubleshooterlocations:
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R0656344
* Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
**** It's time to make a move. Join our flow.
*** We are looking for A Technical Help Desk Troubleshooter who will be the first point of contact in technical queries and provides remote technical support during the maintenance phase of KONE and/or non-KONE products. A Technical Help Des (THD) Troubleshooter will support maintenance technicians in resolving technical issues, working to ensure products are maintained in compliance with KONE’s safety, process and quality requirements.

** Technical help desk and site support services for Front Lines:
*** Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution.
* Provide spare part identification support.
* Support in proximity stock definition for new LIS.
* Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs.
* Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections.
* Log all cases to THD tool.
* When needed, assign/direct the case to a relevant expert in the organization or escalate to global.
* Create knowledge base articles.
* Propose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety.
* Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract.
** Training:
*** Train local technicians during site visits and/or deliver scheduled training sessions.
* Co-operate with and provide expertise to local training centers in training courses.
** Quality:
*** Create quality reports into THD tool after remote support and/or site visits and list issues which require corrective actions.
* Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g.trainings, guidelines, field letters etc.)
* COR review / identify units for Clinica visits.

* Note:

Clinica visits performed by Field Troubleshooter.
** Safety:
*** Be aware and operate within KONE safety requirements.
* Ensure each site follows the global safety processes and guidelines.
* Follow the safety procedures and rules of customers, partners and KONE.
* Report safety concerns.
* Stop installation or lift operations if safety violations or hazards are detected.
* Diploma or Bachelor degree in Engineering.
* Excellent verbal and written English communication skills.
* 5
-7 years technical experience in elevator industry.
* Effective communication skills.
* Strong user of MS Office applications.

Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commercial es éthiques.

Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.

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