IT Monitoring Center - Monitoring team

Location

Saudi Arabia

B,zachelor’s degree in Information Technology, Computer Science, Software Engineering, or related field.

2–5 years of experience in Application Monitoring, IT Operations, or similar roles.

12,000 SAR

• Strong understanding of core IT concepts: networking, operating systems, and databases.
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• Hands‑on experience with monitoring tools and platforms (e.g., APM suites, log management tools).
• Ability to interpret performance metrics such as response time, throughput, and error rates.
• Ability to analyze and identify application bottlenecks.
• Experience in collecting, managing, and analyzing application logs.
• FÏre familiarity with configuring alerting mechanisms and health checks.
• Excellent communication skills to interact
  
  Agguent with development, operations, and support teams.
• Ability to work under pressure and handle critical incidents efficiently.
• Strong prioritization and time‑management skills.
• Continuous learning mindset, staying updated with new monitoring technologies.
• Knowledge of Application Performance Monitoring (APM) tools (e.g., Dynatrace, App Dynamics, New Relic).

• Continuously monitor application performance metrics (response time, throughput, error rate).
• Analyze performance bottlenecks and provide insights for optimization.
• Collect, manage, and analyze application logs to ensure operational stability.
• Set up and maintain alerting systems for application health metrics.
• Immediately log incidents into the incident management system upon detection.
• Communicate incidents through all digital channels based on the escalation matrix.
• hrcolon collaborate with development and IT operations teams to ensure application stability.
• Provide proactive recommendations to enhance system performance and reliability.

In‑person

Remote