Reservations Manager

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor to ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace.
• Convenient for Jeddah's popular landmarks and Red Sea Mall.
• 116 privately owned Burj Assila Residences with access to The Wellness Club facilities.

• Coordinate office activities to ensure work updates are consistently maintained and all correspondence is handled promptly.
• Review all reservations thoroughly prior to guest arrival.
• Take charge of special requests and any problems that may arise within the department on a day to day basis.
• Develop and maintain an efficient filing system of all correspondence for easy access and retrieval.
• Build trust with honest communication and strive to achieve a "Preferred Employer" status.
• Coordinate reservation requirements and liaise with respective departments on special projects.
• Establish and maintain good relations with corporate accounts, travel agencies, airlines and other booking sources.
• Update staff and respective departments on room status and selling strategies.
• Review room availability in relation to total rooms sold, opening and closing categories to maximize occupancy and revenue.
• Participate in the three month forecast updated monthly, covering market segment breakdown by room nights, average rate and revenue.
• Track and establish pickup trends, occupancy history and market development to facilitate forecasting.
• Achieve productivity and cost efficiency aggressively.
• Execute tasks with urgency and deliver results.

• Minimum 3 years of experience in a Reservation Manager role.
• Preferably working experience in a 5 international hotel.
• Fluent in English, both written and verbal.
• Computer skills.
• Effective training skills.
• Willingness to work extended duty hours.

• A workplace that values passion and supports self realization and personal growth.
• Structured learning and development pathways with real opportunities to advance professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted.