Reservations Sales Agent

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Reservations Sales Agent

Department: Reservations

Reporting to: Cluster Revenue and Distribution Manager

Property: Red Sea Global Hospitality

Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry—seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team members. We offer more than just a job—we provide an opportunity to shape the future of luxury hospitality.

The Reservations Agent is responsible for actively converting bedroom enquiries into confirmed business, whilst providing an exceptional and personalized experience to guests.

Reservation Agent responds timely to communications from guests, travel agents and leads concerning reservations arriving by mail and telephone; prepares confirmation letters and promptly process any cancellations, modifications, and guest’s request

The Agent’s demeanor should reflect the quality of the hotel to our potential guests and callers. A positive, professional attitude, knowledge of the hotel and a strong attention to detail are traits which our agents are required to have.

• Understands and anticipates guest needs and requirements; intuitive understanding of individual preferences, adopting a proactive service orientation to address needs before they are expressed, and adapting communication skills to interpret verbal and non-verbal cues. The goal is to transform service interactions into personalized and memorable experiences, exceeding guest expectations.
• Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
• Possess a sales-oriented attitude, maximizing sales, occupancy and room rates as well as upselling all aspects of the hotel. Strive towards direct booking conversion and minimize cost of sales.
• Knows the selling status, rates, and benefits of all packages plans and determines room rates based on the selling tactics of the hotel.
• Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments.
• Handles daily correspondence and responds to inquiries in a timely manner.
• Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at the time of reservation;
  Possess a complete knowledge of all suites, hotel facilities and promotions as well as the local area and closest competitors.
• Processes cancellations and modifications and promptly relays this information to the Front office when needed.
• Understands the hotel's policy on guaranteed reservations and no-shows and ensures implementation.
• Monitors advances deposit requirements and communicates with Front Office department at the hotels
• Identifies regular bookers and communicates details to Sales team for follow up.
• Maintains and modifies (where necessary) guest profile information to assist the entire hotel in providing exceptional guest recognition.
• Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities
• Reviews reservation policies and procedures periodically, identifying means of increasing productivity and efficiency within the reservations office. Communicating improvement ideas to the Director of Revenue and Reservations, working together as a team to implement improvements.
• Works to maximize hotel revenue under the guidance of the Director of Revenue and Reservations.
• Takes a proactive approach to daily reservation department activity, anticipating potential opportunities to improve the overall efficiency of the department.
• Complies with the departmental standards, objectives, and goals (conversion ratio, mystery shop calls etc).
• Maintains…