Residence Guest Service Associate

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments
• 4 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences, with access to The Wellness Club facilities.

The Residence Guest Service Associate is responsible for guest registration, check‑out, cashiering, foreign exchange, and providing assistance with guest queries and requests.

• Check supplies to ensure stock sufficiency for the shift or day.
• Prepare all required documents (registration forms, welcome folders, etc.) prior to guest arrivals.
• Greet and acknowledge guests upon arrival.
• Check OPMS records for guest history and specialized instructions.
• Assist guests in completing registration forms and direct them to appropriate lifts; coordinate with Concierge staff.

• Minimum 1 year working experience in a hotel.
• Fluent in English and Arabic, both written and spoken.
• Friendly, cheerful, and pleasant demeanor.
• Position is for Saudi Nationals only.

• Workplace that values passion and supports personal growth.
• Structured learning and development pathways for advancement.
• Competitive benefits, recognition programs, and colleague stay/travel perks.
• Teams that promote inclusion, respect, diversity, and a secure environment.

Entry level

Full-time

Management and Customer Service

Hospitality, Travel Arrangements, Food and Beverage Services