Service Engineer - PMLS

Responsibilities

• Service management and technical support (Patient Monitoring and Life Support: knowledge of Hospital IT system, Anesthesia, Ventilation; UIS would also be beneficial) to local distributors, keep communicating and cooperating with headquarters for local service strategy setup.
• Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedures.
• Provide training to distributors' service team, keep improving the service quality and customers' satisfaction.
• Collect competitor's service-related info, for self-improvement.
• Set up local operation platform, including but not limited to call center establishment, spare part inventory management platform and customer care related program, etc.
• Keep collecting end users' feedback and suggestions, and optimizing inside and outside workflow.
• Organize the value-added service activity locally to increase the company image in the local market.

• Bachelor's/College Degree, major in engineering (bioengineering/Biomedical) or equivalent;
  Preferably specialized in Biotechnology, Biomedical equipment or equivalent.
• At least 3 years of customer service-related experience in the medical industry, preferably with a background in patient monitoring and life support servicing;
  Technically proficient in troubleshooting, repairing, and calibrating all medical products.
• Strong coaching and leadership skills, ability to motivate internal employees and outside partners.
• Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit.
• Accept frequent travel to local cities or sometimes other African countries as per work requirements.
• Be able to adapt to company culture and be a good team player.