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Service Engineer - PMLS
Job in
Jeddah, Saudi Arabia
Listed on 2026-02-02
Listing for:
Mindray
Full Time
position Listed on 2026-02-02
Job specializations:
-
Healthcare
Medical Device Industry
Job Description & How to Apply Below
- Service management and technical support (Patient Monitoring and Life Support: knowledge of Hospital IT system, Anesthesia, Ventilation; UIS would also be beneficial) to local distributors, keep communicating and cooperating with headquarters for local service strategy setup.
- Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedures.
- Provide training to distributors' service team, keep improving the service quality and customers' satisfaction.
- Collect competitor's service-related info, for self-improvement.
- Set up local operation platform, including but not limited to call center establishment, spare part inventory management platform and customer care related program, etc.
- Keep collecting end users' feedback and suggestions, and optimizing inside and outside workflow.
- Organize the value-added service activity locally to increase the company image in the local market.
- Bachelor's/College Degree, major in engineering (bioengineering/Biomedical) or equivalent;
Preferably specialized in Biotechnology, Biomedical equipment or equivalent. - At least 3 years of customer service-related experience in the medical industry, preferably with a background in patient monitoring and life support servicing;
Technically proficient in troubleshooting, repairing, and calibrating all medical products. - Strong coaching and leadership skills, ability to motivate internal employees and outside partners.
- Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit.
- Accept frequent travel to local cities or sometimes other African countries as per work requirements.
- Be able to adapt to company culture and be a good team player.
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