Quality & Integrated Management Systems & Environmental Senior Specialist

Purpose of the Job:

The Quality & Environmental Management Systems Manager is responsible for developing, implementing, and continually improving the Integrated Management System (IMS) for a port and terminal operation in line with ISO 9001, ISO 14001 and ISO 45001.

He/she will act as the owner of the management systems for the terminal, ensuring compliance with Saudi regulations and standards, including those of Saudi Ports Authority (MAWANI) and the National Center for Environmental Compliance (NCEC), while driving improvements in service quality, safety and environmental performance.

Key Accountabilities / Responsibilities:

• Integrated Management System (IMS) - Ports & Terminals
• Develop, implement and maintain an IMS (Quality, Environment, Health & Safety) aligned with ISO 9001, ISO 14001 and ISO 45001 for all port and terminal activities (marine, yard, gate, warehouse, maintenance, administration).
• Lead gap analyses, implementation and certification projects for new or existing terminals.
• Establish and maintain policies, procedures and work instructions covering cargo handling, vessel operations, stevedoring, equipment maintenance, marine services and support functions.
• Ensure alignment of IMS processes with port authority requirements, terminal concessions, licenses and permits.

• Ensure robust quality processes across the terminal (planning, operations, maintenance, customer service).
• Implement and maintain systems for nonconformities, corrective and preventive actions, and continuous improvement.
• Define and monitor quality KPIs, such as vessel turnaround time, truck turnaround time, equipment availability, damage rates, and service reliability.
• Support operational teams in root cause analysis for operational incidents (cargo damage, service failures, delays) and implement corrective actions.
• Coordinate customer complaint handling and ensure timely, professional response to shipping lines, agents and cargo owners.

• Develop and maintain the Environmental Management System for port and terminal operations in line with ISO 14001 and Saudi environmental regulations (NCEC and other competent authorities).
• Identify and assess environmental aspects and impacts related to vessel operations (ballast water, bunkering, emissions, oily water, waste from ships) and terminal operations (fuel handling, spills, stormwater, sewerage, waste management, noise, dust, energy use).
• Ensure compliance with environmental permits, licenses and reporting requirements issued by NCEC and other relevant bodies.
• Develop and monitor environmental KPIs (waste generation and recycling, spills, emissions, energy and water consumption).
• Lead pollution prevention and spill response planning, including drills and coordination with port stakeholders and authorities.
• Promote environmental awareness and best practices across all terminal staff and contractors.