Customer Service Specialist

Jeddah, Saudi Arabia Posted on 02/24/2026

On behalf of our client, we're looking for a Customer Service Specialist to join their team in Jeddah.

The Customer Service Specialist (CSS) contributes to the success of KSA for Ferrero all Brands and Customers by handling frontline andbackline activities to merchandise orders to key customers in a fast-paced direct customer delivery environment. analyze situations accurately taking effective action under narrow time constraints. This role reports into the Customer Service Manager.

• Shipments and relationship with
  
  Key accounts across Dubai and Northern Emirates
• Manage Customer's requirements & orders management in a timely manner.
• Master Data Maintenance and continuous improvement of System data base.
• Delivery of the SLAs agreed with the Business partners.
• Close collaboration with Internal functions such as Demand Planning, Product Supply, Logistic Operations, Finance, Sales teams for seamless operations.

• Monitors the assigned customer operations processes and analyses the Key Performance Indicators, in order to identify issues and to improve processes effectiveness.
• Develop and measure Ferrero Customer Service metrics and provide critical insight for root-cause analysis and overall network strategy improvements.
• Develop and support sales with Customer Scorecards and detailed customer analysis, proposing solutions for better service to our customers.

• Identifies and implements the improvement actions of the operative activities, spreading the related procedures and information.
• Ensures the optimal collaboration, capability and process maturity to avoid being a tactical order processing group to a strategic customer logistics excellence team.
• Cross-functional & business partner engagement to optimize our order-to-delivery cycle times, as well as the optimum balance between best in class service at a cost optimum level.
• Collaborate with the warehouse and transportation team to identify opportunities, address issues and come up with actions that further improve the operation.

• Proven Knowledge in supply chain, understanding the cycle of customer service.
• Preferred experience in customer service (supply chain) 1-2 years.