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Email Support Specialist - Customer Care
Job in
Jeddah, Saudi Arabia
Listed on 2026-02-28
Listing for:
BUPA Arabia
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
- Handle customer inquiries received through official email channels.
- Provide accurate information and solutions in accordance with company policies.
- Investigate customer issues and coordinate with concerned departments.
- Follow up on open email cases until closure.
- Maintain proper documentation of email interactions.
- Ensure timely responses based on service level agreements (SLAs).
- Support continuous improvement of customer communication quality.
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