Tamheer - Customer Care ( General Complaint
Job in
Jeddah, Saudi Arabia
Listed on 2026-02-28
Listing for:
BUPA Arabia
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Responsibilities
- Handle customer complaints received through official email channels.
- Review complaint details and ensure accurate understanding of the issue.
- Investigate cases by coordinating with relevant internal departments.
- Provide clear, professional, and policy‑compliant responses to customers.
- Follow up on open complaints until resolution.
- Document complaint details and actions taken in the system.
- Escalate complex or sensitive cases according to escalation procedures.
- Contribute feedback to improve complaint handling processes.
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