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Guest Ambassador – Westfield
Job in
Jeddah, Riyadh Region, Saudi Arabia
Listed on 2026-01-09
Listing for:
Cenomi Group
Full Time
position Listed on 2026-01-09
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Creating unforgettable, immersive experiences that inspire loyalty and encourage greater engagement starts with placing our guests at the heart of everything we do. As a Guest Ambassador, you will play a key role in delivering exceptional service by professionally assisting guests, addressing inquiries, and resolving concerns while upholding the mall’s service excellence standards. The role serves as a primary point of contact for guests and supports seamless day-to-day operations.
Key Responsibilities- Approachable, positive, and professional demeanor with a strong guest-focused mindset.
- Demonstrates empathy, active listening, and the ability to make guests feel valued.
- Effective problem-solving and conflict resolution skills with a calm, solutions-driven approach.
- Resilient and composed when handling challenging or high-pressure situations.
- Strong communication skills in both Arabic and English (verbal and written).
- Culturally aware with an understanding of local customs and diverse guest needs.
- Adaptable, digitally literate, and able to work independently with minimal supervision.
- Flexible to work in a dynamic environment, including rotating shifts, weekends, and public holidays.
- Saudi National.
- Bachelor’s Degree in a related field.
- Professional proficiency in the English language.
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