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PL Management Specialist
Job in
Jeddah, Saudi Arabia
Listed on 2026-01-18
Listing for:
HungerStation | هنقرستيشن
Full Time
position Listed on 2026-01-18
Job specializations:
-
Business
Operations Manager
Job Description & How to Apply Below
Key Accountability Areas Partner Management
- Drive partner performance cycle and ensure newly onboarded vendors are generating orders.
- Ensure the number of new partners joining (70% passed).
- Design Vendor onboarding journey and satisfaction.
- Train and create tools/materials/procedures to support the team on how to provide excellent service and support for partners.
- Design communication strategy and templates with new vendors joining to ensure they have the right knowledge to operate and run successfully.
- Responsible to keep partners from leaving in a short period and avoid them to become churned or zombies' shops.
- Maintain and share accurate reporting and tracking of team performance.
- create required data and reports daily to manage their portfolio.
- create best practices with the team and help resolve escalations from shop partners.
- perform structured actions and tasks to optimize operational metrics, achieve content excellence, and educate new partners.
- Create vendor's feedback loop to make sure pain-points are addressed for new onboarding along the different touch points.
- Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
- Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
- Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
- Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed.
- Follow daily operations relating to the job to ensure work continuity.
- Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
- Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.
- 1-3 years in sales & operations, account management, or relevant experience.
- Excellent oral and written communication skills.
- Advance leadership skills.
- Intermediate data analytics skills.
- Bachelor's Degree in a relevant field is required.
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