Cash Collector

SUMMARY

The incumbent in this role will contact clients and collect outstanding payments. He/she will strike a balance between maintaining trustful relationships and ensuring timely payments.

• Adhere to all safety and compliance rules of the company
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Invoice submission to the customer in a timely manner

• Education/
  
  Experience:
  
  BSc/BA in business administration (Accounting), or related field
• Proven experience as cash collector
• Knowledge/skills:
  Familiarity with laws related to debt collection;
  Knowledge of relevant legal requirements
• Computer skills:
  Working knowledge of MS Office and database
• Competencies:
  
  Excellent communication and people skills;
  Apt in negotiating and persuading;
  Patience and ability to manage stress