Wendys Shift Leader – WEN Jasper – Newton; Jasper

Summary

Responsible for managing shifts, training, cash handling, customer satisfaction, and ensuring compliance with Food Safety and company policies to meet Q.S.C. standards.

Essential Duties and Responsibilities

Include the following and other duties may be assigned:

• Ability to get along with co-workers.
• Regular attendance is an essential function of this position.
• Greet the customer.
• Handle cash and deposits.
• Achieve good to excellent employee performance evaluations.
• Execute WE Learn Training and be certified on all positions.
• Demonstrate ability to operate the restaurant, handle basic cash handling procedures, and post hourly readings.
• Adhere to all company policies and procedures.
• Observe and comply with all local, state, and federal laws.
• Understand and maintain Q.S.C. standards.
• Utilize position chart effectively.
• Perform effective manager walks.
• Manage subordinate staff and run shifts.
• Assist other managers as required (training, supervising, etc.).
• Comply with all safety and health standards and applicable rules and regulations.
• Ensure execution of the restaurant’s overall Human Resources programs.
• Manage subordinate crew employees to maximize retention and achieve turnover goals.
• Resolve performance issues with subordinate employees, including counseling and disciplining using consistent practices.
• Notify GM of all performance issues with subordinate employees.
• Serve as a role model for subordinate employees.
• Ensure compliance with all federal, state, and local employment laws.
• Maintain a respectful and dignified work environment.
• Follow the Open Door Policy.
• Follow all company policies and procedures.
• Must be Serve-Safe Certified.
• Perform all other job-related duties as assigned.

* REGULAR ATTENDANCE IS AN ESSENTIAL FUNCTION OF THIS POSITION*

Supervisory Responsibilities

There is one subordinate supervisor reporting directly to this position, the Crew Leader, which includes crew and host/hostess. There could be as many as 30 employees reporting to the subordinate supervisor and up to 7 employees on a shift.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or General Education Degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience. Must be P.O.C. trained on all positions.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

Crew Leader Certification
Shift Supervisor Certification

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee may be required to stand, walk, sit, use hands to handle, feel, or manipulate. The employee may also be required to reach with hands and arms, climb, stoop, kneel, crouch, or crawl. The employee may be required to lift up to 50 pounds. The employee may need to drive an automobile for company errands such as making bank deposits, attending company training and meetings,…