Relationship Banker ; Graysville AL Branch _ PH

Overview

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At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The role creates meaningful personal connections with customers while processing transactions, identifies ways Regions can meet customer needs, and assists in resolving end-to-end customer service inquiries. This position offers opportunities for growth, development, and upward mobility for candidates with prior teller, limited banking, or some retail sales experience.

Regions’ mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires strong communication skills and the ability to provide personalized customer service.

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other teller transactions
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
• Develops relationships with customers and remains well-informed about the customer’s relationship with the bank
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including duties delegated by the Branch Manager; ensures sound banking practices and manages, identifies, and reports operational risks
• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs

This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. It is eligible to participate in an incentive plan.

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

• One (1) year of banking, cash-handling, and/or customer service experience

• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to oversee large sums of cash
• Strong customer focus and relationship-building skills

This position is subject to relocation, based on business needs, to another branch located within a 30-minute commuting distance of the associate’s home branch.

Locations:
Graysville / Forestdale / Tomahawk / Fairfield / Valley / Five Points West / Ensley Birmingham / Jasper Mall

Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other…