Program Support Specialist - PRN​/On-Call

Program Support Specialist - PRN/On-Call

Join to apply for the Program Support Specialist - PRN/On-Call role at Rock Valley Community Programs, Inc.

Location:

Rock Valley Community Programs, Inc. – Residential Services Department

Reports to:

Shift Supervisor
Status:
Non-Exempt

Make every shift count. Be the difference.

About the Role:

At Rock Valley Community Programs, Inc., our Program Support Specialists (PSS) play a vital role in maintaining safety, accountability, and order within our Residential Reentry Program. Supporting up to 125 residents from the Wisconsin Department of Corrections, Federal Bureau of Prisons, and U.S. Probation, PSS team members ensure a secure environment while assisting clients on their journey of reintegration into the community.

If you’re dependable, integrity-driven, and thrive in a structured environment, we invite you to apply.

• Conduct resident counts, facility walkthroughs, and room searches
• Monitor surveillance systems and GPS tracking
• Administer UA/BA testing
• Enforce facility rules and maintain daily logs
• Supervise visitor check‑ins and client sign‑ins/outs
• Respond to crises and execute emergency protocols

• Dispense and record medications accurately (training provided)

• Document incidents clearly and professionally
• Check and respond to shift logs, emails, and phone communications
• Collaborate with internal staff and external stakeholders

• Facilitate intake processes and client orientations
• Transport residents as needed using agency vehicles
• Oversee recreational time, meals, and client accountability
• Support daily operations through clerical tasks and supply distribution

• Strong judgment, problem‑solving, and communication skills
• Ability to remain calm in high‑pressure situations
• Working knowledge of computers, or willingness to learn
• Prior experience in corrections, human services, or security is a plus
• Valid driver’s license and clean driving record
• Must complete pre‑employment physical, TB test, and drug screening (covered by RVCP)
• Completion of CPR, First Aid, CBRF Fire Safety, and Choking training within 90 days

• Must be able to sit, stand, and walk for extended periods
• Occasionally lift/move up to 25 pounds
• Reasonable accommodations available for qualified individuals

• Paid training and certifications
• Meaningful, purpose‑driven work
• Opportunities for growth and advancement
• Supportive, mission‑focused team

Rock Valley Community Programs, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status.