Associate IT Director

Associate IT Director | Permanent | No Sponsorship Available | On-Site Everyday

ABOUT OUR CLIENT

• Our client is a well-established, growth-oriented retailer with a large multi-location store footprint and a highly transactional, customer-focused environment.
• The organization is investing in modernizing and stabilizing its in-store technology, especially point-of-sale (POS) and network infrastructure, to support reliable operations and an excellent customer experience.
• This role sits within the IT Department and partners closely with store operations, IT leadership, and technical teams to ensure stable, secure, and scalable technology across all locations.

BENEFITS & COMPENSATION

• Compensation: $140,000 - $170,000
• PTO: 3 weeks + Personal Holidays
• Medical:
  Comprehensive medical, dental, and vision coverage for families and individuals

RESPONSIBILITIES FOR THE ASSOCIATE IT DIRECTOR

• Manage daily operations of POS and network infrastructure across store and corporate environments
• Serve as primary backup to IT Director, maintaining awareness of major projects and departmental priorities
• Lead POS operations, ensuring hardware and software are current, functional, and properly maintained
• Coordinate support ticket resolution with clear communication to store leadership
• Monitor network reliability and performance in collaboration with network administration
• Enforce documentation and change-control processes for POS and network systems
• Facilitate cross-department collaboration and unified problem-solving
• Act as technical lead for assigned store group, providing primary technical support

PREFERRED EXPERIENCE FOR THE ASSOCIATE IT DIRECTOR

• Experience in an IT leadership or senior technical operations role
• Hands-on experience working with network infrastructure (WAN/LAN, connectivity, uptime monitoring, troubleshooting) and partnering with network administration to resolve performance issues
• Strong track record of collaborating across departments (IT, store operations, corporate functions) to align priorities, communicate changes, and resolve issues in a unified way.
• Background providing direct technical support to field or store locations, including on-site visits
• Commitment to documentation and process, including maintaining procedures, vendor contacts, configuration standards, and backup coverage plans.

Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities.

#INJAN
2026