Training Specialist, Revenue Cycle

Revenue Cycle Training Specialist

Location:

Mercy Care Building;
Janesville, WI OR Rockton Ave, Rockford, IL

Hybrid and flexible work schedule opportunities available.

The Revenue Cycle Operations Training Specialist will design, develop, and facilitate training and development programs. The Specialist will work with information systems on all testing and training for EPIC-related upgrades, deliver training and orientation sessions to adult learners, maintain documentation of training activities, handle registration and training logistics, prepare and administer competency tests, and document Visio workflow processes.

• Assist in the design, development, and coordination of training sessions, programs, and competency testing for Revenue Cycle Operations.
• Prepare, assemble, and revise course materials annually or as requested.
• Maintain a solid understanding of the business environment, practices, processes, and strategies.
• Conduct training, development, competency testing, and general orientation sessions for partners in all areas of Revenue Cycle including Patient Access, Patient Financial Services, Managed Care and Coding.
• Assist in evaluating the effectiveness of training programs.
• Develop presentation materials, lead meetings, and facilitate work groups.
• Maintain master training calendar and ensure availability of equipment, space, and materials.
• Prepare course advertising materials and coordinate schedules of external and internal training resources.
• Communicate that all set-ups of training sessions and ensure necessary materials and supplies are available.
• Follow up with staff in person after completion of training to ensure competency or retraining as necessary.
• Work with management to provide additional support, including coaching and in‑services.
• Facilitate and measure regular quality audits across Revenue Cycle areas to ensure objectives are met.
• Conduct quality audits and provide feedback to division leadership.
• Provide analysis of quality metrics and updates on the Revenue Cycle dashboard.
• Identify and facilitate lean initiatives for areas that fail to meet performance metrics.
• Demonstrate collaboration and flexibility to deliver education when most convenient for the department.
• Partner with information systems to test all EPIC upgrades for Revenue Cycle areas, understanding changes and impacts to processes.
• Document department workflows and inter‑departmental impacts via Visio workflow documentation.
• Identify opportunities for improvements during workflow documentation and notify leadership.
• Create and maintain workflow documentation and training materials in a central storage location for partner accessibility.
• Partner with all team members to achieve goals and remain receptive to others' ideas and opinions.
• Perform other duties as assigned.

Healthcare revenue cycle related certification or an equivalently designated certification approved by management required within 1 year.

Mid‑Senior level

Full‑time

Human Resources

Hospitals and Health Care